Corporate Courses

AVIATION SMS FOR MANAGERS & KEY PERSONNEL

Objectives
Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Take appropriate role/steps in the implementation of SMS within the organisation
• Apply effectively SMS-related processes and tools
• Promote SMS and a Safety Culture within their area of influence
• Make decisions with appropriate consideration to safety matters
• Assist the organisation to improve safety and operational performance

Main topics:
• Safety Management System
• SMS Implementation Plan
• Why the need for a Safety Management System? – Benefits
• Hazard identification process. Risk assessment and mitigation process.
• Basic elements of Safety Culture. Improving existing culture
• Management and workforce commitment - responsibilities and accountabilities
• Safety Committees
• Recognition of contribution to safety. Awards and other means.
• Safety Communication. Developing an effective safety presentation
• SMS audits
• Safety performance measuring
• Aviation Safety education and learning strategies

Aviation SMS for Senior Managers

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Take appropriate role/steps in the implementation of SMS within the organisation
• Promote SMS and a Safety Culture within their area of influence
• Make decisions with appropriate consideration to safety information and safety issues
• Assist the organisation to improve safety and operational performance
• Assist the company to achieve its vision and aspirations and improve safety and operational performance

Main topics and subjects included, but not limited to:
• SMS benefits for the management and the organisation
• Regulatory requirements
• Learning from other organisations
• SMS in the organisation – implementation plan, critical steps
• The role of the top management in implementing and running SMS
• The risk management process
• Using SMS processes to make decisions
• The management of change in SMS
• Safety Culture and its importance

AVIATION SMS FOR ALL PERSONNEL

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Support the organisation’s initiatives on SMS Implementation
• Report incidents, hazards etc., using available reporting tools
• Make safety suggestions to promote and improve safety
• Contribute to the risk management process by providing ideas and applying the required measures
• Cooperate effectively with colleagues and communicate safety matters / exchange safety views with colleagues (inter and intra departmental liaison and communication)

Main topics and subjects included, but not limited to:
• Individual responsibilities in safety and SMS
• SMS Outline
• Reporting
• Just Culture
• Safety Culture
• Risk Assessment/Management
• Safety Promotion

AUDITING SAFETY MANAGEMENT SYSTEM

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Understand the essential elements of a successful SMS audit
• Understand the methodology for assessing SMS
• Audit SMS implementation using specific methodology
• Regular auditing techniques where possible
• Special auditing techniques when necessary
• Analyse and integrate the results of the audit
• Formulate and present conclusions and recommendations to senior management

Main topics and subjects included, but not limited to:
• Audit as part of safety assurance
• Differences between compliance and SMS audits
• Introduction to the actual audit to be performed (scope, objectives, locations)
• Preparation of the audit and developing questions
• Perform audits
• Evaluate, feedback, develop improvements
• Analyse results, develop conclusions and recommendations
• Present audit results, conclusions and recommendations
• Evaluate presentations, feedback

AVIATION SAFETY PERFORMANCE MEASUREMENT

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Recognize how Safety Performance Indicators (SPIs) and Safety Performance Targets (SPTs) contribute to the broader function of safety assurance and to the safety management system as such
• Identify the key elements of appropriate, standard SPIs and SPTs
• Recognize inappropriate SPIs and SPTs
• Identify how SPIs and SPTs should effectively be implemented by the service providers
• Implement practical auditing techniques to oversight the development, monitoring and acting upon SPIs and SPTs by the service providers

Main topics and subjects included, but not limited to:
• Relevant regulatory requirements and standards
• How SPIs and SPTs fit into the SMS in general and the safety assurance function specifically
• Elements of effective SPIs and SPTs
• Process for development of SPIs and SPTs
• Examples of appropriate and inappropriate SPIs and SPTs
• Effective oversight of service providers on setting and implementing of SPIs and SPTs
• Practical exercises on the development and oversight of SPIs and SPTs

QUALITY MANAGEMENT SYSTEMS IN AVIATION

Upon completion of this course, trainees will expand their learning capacity and knowledge and will develop additional skills and competencies in order to:
• Understand the principles, elements and tools of quality management
• Understand how quality management can be applied in aviation
• Apply quality management principles and tools in their organisation
• Assist their organisation in managing quality

Main topics and subjects included, but not limited to:
• Meaning / Understanding “Quality”
• Historical Evolution of “Quality”
• Core Approaches: Systems & Processes
• Concept of Inspection
• Concept of Quality Control
• Concept of Quality Assurance
• Concept of Quality Management
• Concept of Total Quality Management (TQM)
• ISO 9000 Quality management principles
• Quality Management Systems in Aviation
• Rationale for quality management systems
• Requirements for quality management systems and requirements for quality products
• Approach for the development of Quality management systems
• The process approach detailed
• Quality policy and quality objectives
• Role of top management with regards to implementation of the quality management system
• Documentation
• Evaluating quality management systems
• Continual improvement
• Role of statistical techniques
• Focus of Quality management system and other management systems
• Relationship between quality management systems and excellence models
• Quality Engineering
• Quality and compliance monitoring in aviation

AVIATION RISK ASSESSMENT / MANAGEMENT

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Ensure company complies with regulatory requirements related to risk management for aviation
• Contribute to the development of mapping and registry of hazards
• Improve the quality of risk assessments
• Utilise risk assessments to make decisions relevant to safety and operations
• Ensure risk assessment improves the way that the company manages safety and the effectiveness of aviation SMS
Main topics and subjects included, but not limited to:
• Aviation SMS and risk management – international standards and practical applications
• Risk management process
• When to perform risk assessment
• Hazard identification methods
• Using tools to calculate and mitigate risks
• Management decisions to secure realistic control of risks
• Several practical exercises in risk assessment

FATIGUE RISK MANAGEMENT IN AVIATION

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Examine the components of a FRMS and how are implemented effectively
• Identify how fatigue affects performance and what can be done by the individuals to manage fatigue
• Identify the importance and benefits of considering fatigue during operational and supporting activities
• Identify regulations and best practice relevant to fatigue
• Develop a FRMS within the organization
• Manage fatigue related risk in their organization effectively
• Manage their own fatigue in effective ways
• Deal with particularities of staff effectively – considering fatigue

Main topics and subjects included, but not limited to:
• Fatigue-related incidents and accidents
• Relevant regulatory requirements and best practice
• FRMS detailed description
• Causes of fatigue
• Effects of fatigue
• Fatigue management on individuallevel
• Fatigue management on organization level

AUDITING TECHNIQUES IN AVIATION

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Apply the elements of a successful audit program
• Prepare effectively for an audit
• Utilise multiple auditing techniques
• Collect the right information/evidence
• Analyse and integrate the results of the audit
• Formulate and present conclusions and recommendations to senior management
Main topics and subjects included, but not limited to:
• History / Evolution of Quality in aviation
• Quality Management Systems
• Audit as a Quality Tool
• Regulatory requirements for Auditing
• Principles of auditing
• Managing an audit programme
• Audit programme objectives and extent
• Audit programme implementation
• Audit programme records
• Audit programme monitoring and reviewing
• Audit activities
• Initiating the audit
• Conducting document review
• Preparing for the on-site audit activities
• Conducting on-site audit activities
• Preparing, approving and distributing the audit report
• Preparing the audit report
• Approving and distributing the audit report
• Completing the audit
• Conducting audit follow-up
• Questions and Answers/Review

HUMAN FACTORS IN AVIATION

Upon completion of this course, trainees will expand their learning capacity and knowledge and will develop additional skills and competencies in order to:
• Understand the contribution of human factors in aviation accidents and incidents
• Understand relevant requirements
• Understand how performance is affected by Human Factors
• Identify strategies for reducing or controlling Human Error.
• Understand Threat & Error Management strategies for individuals and teams
• Understand the basic requirements for effective HF training
• Address how HF can assist the risk management practices
• Identify ways of achieving safety culture
• Understand how HF principles should be applied in an aviation organization

Main topics and subjects included, but not limited to:
• Introductory Module
• Production Game
• Introduction to HF
• Human Factors objectives / principles
• Human Factors Models
• Error prevention & detection
• Task Module
• Task & situation characteristics
• Unsafe acts
• Situation Awareness (personal & team)
• Individual Module
• Professionalism
• Knowledge and experience
• Memory
• Complacency
• Stress – Fatigue
• Team Module
• Teamwork
• Cooperation
• Communication/Coordination
• Assertiveness
• Leadership Management and Supervision
• Organisation Module
• Procedures
• Organisational Learning
• Safety Culture
• Competencies

AVIATION SAFETY INVESTIGATION (OCCURRENCE MANAGEMENT)

Upon completion of this course, trainees will expand their learning capacity and will develop additional skills and competencies in order to better understand:
• The relevant Regulatory Requirements
• Models of human error and human error management
• Taxonomies of human an organisational errors
• How occurrence data can enhance risk management
• The dynamics and statistics of organisational change

Moreover, trainees will be guided to Implement an Incident Investigation System including:
• Reporting systems
• Investigating approaches and techniques
• Analysing occurrences
• Generating appropriate recommendations
• The process of implementing, generating and following-up change
• Disseminating information and providing feedback
• Integrating Incident Investigation in a SMS

Main topics and subjects included, but not limited to:
• Basic error models and taxonomies used in aviation
• Incident investigation and SMS
• Human factors and incident causation
• Benefits of an Incident Investigation System
• Incident Investigation System outline
• Typical reasons for failure
• Monitoring and assessing the system
• The role of the management in an Incident Investigation System
• Encouraging reporting
• Just Culture
• Investigation principles and practices
• Investigation Skills
• Interviewing skills
• Root cause analysis
• Developing recommendations
• Report writing
• Achieving organisational change
• Feedback and Evaluation

INCIDENT INVESTIGATION SYSTEMS FOR MANAGERS

Upon completion of this course, trainees will expand their learning capacity and knowledge and will develop additional skills and competencies in order to understand:
• How the management of reports can help the broader way that safety is managed in the organisation (including the SMS).
• How occurrence data can inform risk management
• The role of the management in the reporting system
• The dimensions of just culture

Additionally trainees upon completion of this course will become competent to oversee the effective implementation an Incident Investigation/reporting System including:
• Ensuring that staff reports incident/safety issues as required
• A proper Investigation and data analysis process
• A Root cause analysis
• Generating and implementing appropriate recommendations
• Applying a just culture process
• Disseminating information and providing feedback
• Integrating Incident Investigation in a SMS

Main topics and subjects included, but not limited to:
• Incident investigation and SMS
• Benefits of an Incident Investigation System
• Incident Investigation System outline
• Typical reasons for failure
• Monitoring and assessing the system
• The role of the management in an Incident Investigation System
• Encouraging reporting
• Just Culture
• Root cause analysis
• Developing recommendations
• Report outline
• Achieving organisational change
• Feedback and Evaluation

AIRSIDE SAFETY FOR ALL PERSONNEL

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Identify and reduce airside risks for personnel, aircraft and property associated with various functions at airside
• Reduce injuries, incidents, accidents and ground damage.
• Appreciate and improve human and organizational factors in airside safety

Main topics and subjects included, but not limited to:
• The Airport characteristics and associated hazards
• Aircraft technical and operational characteristics and hazards
• Hazards associated with aircraft servicing and handling of equipment
• Hazards associated with driving airside
• Adverse weather conditions
• Fire hazards and precautions
• Foreign Object Damage (FOD)
• Airside Health and safety hazards
• Using cost of incidents to improve safety

SUPERVISORY SKILLS IN AVIATION

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Work in a socially diverse environment
• Promote effective work practices
• Apply conflict resolution techniques
• Facilitate and capitalise on change in the workplace
• Manage workplace information
• Show leadership in the workplace
• Implement effectively operational plans
• Develop a work environment that is productive and pleasant to work
• Promote team effectiveness
• Ensure a safe workplace
• Carry out work based assessments
• Develop personal qualities

Main topics and subjects included, but not limited to:
• Leadership qualities and attitudes
• Management of personnel, involvement, empowerment, team responsibility
• Management of other resources
• Quality management principles
• Health and Safety practices and application
• Emotional intelligence skills
• Decision Making / Problem Solving
• Team-building practices
• Assessments / Audit Theory and Practice
• Services: stakeholders and the corporate environment
• Personnel Self-Improvement

AVIATION TECHNICAL REPORT WRITING

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Produce technical reports that are clear, concise and effective
• Adopt a systematic approach concerning structure and layout
• Adopt practical techniques to organise information
• Write well-organized, coherent sentences and paragraphs
• Use plain English and correct punctuation
• Use references, appendices, figures and graphics effectively
• Develop a professional approach to technical report writing
• Collaborate with colleagues in the production of a technical writing assignment

Main topics and subjects included, but not limited to:
• Elements of good and poor technical reports
• The process of writing a technical report
• Scope, and objectives of the report
• Reader consideration
• Structuring and formatting
• Drafting stage
• Dealing with complicated and non-essential information
• Using simple aviation English
• Handling jargon
• Keeping the right length of sentences, paragraphs and sections
• Using figures, tables, photos, references, appendices, etc.
• Using active and passive voice
• Ensuring report is clear, concise and correct
• Report editing
• Particularities of different types of technical reports

AVIATION ROOT CAUSE ANALYSIS

Upon completion of this course, trainees will expand their learning capacity and understanding and will develop additional skills and competencies in order to:
• Identify the problems of organizational learning
• Identify the likely RCA triggers in daily operations
• Develop RCA capability within their organization
• Describe RCA models
• Apply structured RCA tools
• Describe the role of RCA in safety management, incident investigation, compliance monitoring and auditing
• Develop specific competencies to use the structured approach to problem solving and decision making
Main topics and subjects included, but not limited to:
• Problem definition and identification
• Symptoms and immediate causes
• RCA and proactive approach
• Models of RCA
• Brainstorming
• Pareto principle
• 5Whys + 1H
• Fishbone
• 5W
• Learning from events: Drawing the correct conclusions
• Root cause selection - the most likely
• Identifying the most likely root cause
• Understanding and stating the objectives for potential solutions
• Developing potential solutions
• Assessing the risks and making the decision using risk-based decision making
• Assessing the implementation risks and potential resistance

• Aviation Law Training for Managers and other Key Personnel
Duration 3 Day,
This course will provide aviation managers and other key personnel with a sound knowledge of the aviation legal and regulatory framework as well as management liability founded on general principles of civil and criminal law. Participants will discuss current principles and legal issues relating to aviation as well as the duties and responsibilities of aviation professionals.
Objectives
The training will assist participants to:
• Gain insight into the laws and regulations that relate to aviation
• • Understanding of the basic legal principles and international conventions and treaties applicable to aviation
• • Gain a workable knowledge of International and National Regulatory Aviation requirements and of contract and tort principles
• • Identify legal principles related to the aviation manager's legal liability.
Main Topics
• Understanding Law and Air Law
• • International Aviation Legal and Regulatory Framework
• • ICAO and Annexes
• • Aviation Operations
• • Ground handling, Economic Regulation, Enforcement of charges
• • Contract Law in Aviation
• • Tort Law: Negligence Liability in Aviation - Vicarious liability • Duties and Responsibilities of Aviation Managers
• • Legal Review - Safety - Quality - Security Management Systems
• • Safety Regulations and Safety Reporting Systems
• • Just Culture

Aviation Law for Senior Executives

Duration 1 Day
This course will provide aviation senior executive managers with a sound knowledge of the legal and regulatory framework pertaining to aviation as well as executive liability founded on general principles of civil and criminal law. The training will focus on aviation senior executive managers understanding the legal and regulatory environments in which they work. Participants will discuss current principles and legal issues relating to aviation as well as the duties and responsibilities of an aviation senior executive manager by focusing on: General principles of international air law; Negligence law and Corporate Liability; Legal and Regulatory implications related with Safety, Quality and Security Management systems.
Objectives
The training will assist participants to:
• Gain insight into aviation laws
• Understand the basic aviation legal principles and international conventions and treaties.
• Reduce the exposure of their organisation and themselves to legal liabilities
Main Topics
• Understanding Law and Air Law
• International Aviation Legal and Regulatory Framework
• Contract Law in Aviation
• Tort Law: Negligence Liability in Aviation - Vicarious liability
• Duties and Responsibilities of aviation senior executive managers:
• Legal Review - Safety - Quality - Security Management Systems
• Just Culture

Aviation Train the Trainers

Duration 5 days
This course aims to develop trainers who are competent in customising, planning and implementing training in the aviation industry. It has over the years become the quality benchmark for the industry.
The training utilises a highly interactive methodology using:
• workshops, individual and group exercises, games and videos.
• classroom training,
• assignments and readings to be carried out before and during the training
• assessments of knowledge and facilitation skills
Objectives
This training will assist the participants to:
• Recognize the importance of considering the participants and their training needs, including the different learning styles and adult learning principles
• Write objectives and evaluate whether these objectives have been met at the end of a training session.
• Design and develop an effective training style, using the training aids and techniques that are appropriate
• Understand the importance of a lesson plan to help a trainer prepare and deliver effectively and consistently.
• Conduct group training sessions that incorporate these training concepts.
• Evaluate the effectiveness of the training
Main Topics
• Review of the pre-course assignment
• Defining a successful training program
• Adult learning principles
• Learning Styles
• ADDIE model
• Training Needs Analysis
• Developing training objectives
• Establishing performance standards or outcomes
• Effective trainers versus ineffective trainers
• Visual aids or training aids
• Creating positive learning atmosphere
• Training techniques
• Lecture-style presentations
• Large group discussions
• Small group discussions
• Demonstrations
• Case studies
• Games and exercises
• Role Plays
• Questionnaires, Tests and exams
• Ice-breakers and energizers
• Presentation skills
• Training Evaluation

Aircraft Inspection Techniques

Duration 3 Days
Effective maintenance inspections may result lower down times of aircraft during their operational life between base maintenance events and also less "unexpected" findings during scheduled line maintenance events. To this end, maintenance personnel who perform inspections must be well trained in inspection techniques so that they will contribute to the required effectiveness. Many Aviation Maintenance Organizations report that problems are encountered during maintenance visits since aircraft inspectors do not interpret the maintenance requirements in the same manner and hence the outcome of the same inspection is not to the same standard when performed by different persons. This has an adverse effect not only to the quality of work but also to the efficiency of maintenance production lines. It has been identified that training of personnel is a solution to this problem. This training course aims to achieve a common understanding of the terms used and the standards called by the maintenance requirements (i.e. the requirements of a maintenance program as these have been deployed within the job/task cards).
Objectives
The training would assist the participants to:
• Have a common and clear understanding of the meaning of the terms used in the maintenance program and the job/task cards
• • Identify defects that can decrease dispatch reliability & aircraft availability and increase maintenance costs.
• • Apply effectively the terms used by a maintenance program.
• • Perform required inspections to the same standard.
• • Appreciate common types of findings expected at various locations of an aircraft.
• • Recognise the limitations of any specified type of inspection.
• • Utilise the available inspection tools and use them correctly.
•
Main Topics The training will include the following topics:
• General information about aircraft inspection requirements.
• Relevant terms used by a maintenance program.
• • Visual inspection procedures,
• • Visual inspection aids,
• • Equipment used in visual inspection.

Maintenance Practical Assessors as per latest GCAA requirements

Duration 5 Days
Objectives The course will assist the participants to:
• Apply the GCAA relevant requirements
• • Apply the company relevant requirements
• • Assess trainees effectively
• • Handle effectively trainees during the process
• • Apply good human factors principles in the process
• • Handle multicultural trainees
• • Evaluate and develop relevant reports
• • Design and develop training material based on the training needs
• • Use training tools and training techniques
• • Use training aids
• • Use effective questions and answer techniques
• • Use various techniques to enhance learning
• • Plan, schedule and coordinate the training
• • Use special techniques for practical training
• • Evaluate training/trainees' performance Main Topics
• • GCAA CAR 147 and CAR 66 — relevant requirements
• • AMMROC relevant requirements
• • Human performance and safety culture in the assessment process
• • Practical exercises on required interpersonal skills
• • Professionalism — Practical applications
• • Values and principles applicable to the role of the assessor
• • Analytical skills
• • Qualities of effective trainers
• Selecting and developing training aids, tools, techniques and methods
• • Managing training schedule
• Prioritizing the topics of the training
• Creating a learning environment
• Managing difficult behaviours
• Making the training a two.way process
• Aiming for the training to have an effect on the operation
• OJT techniques
• Evaluation and assessment methods

Aviation Maintenance Control Centre (MCC)

Duration 2 Days
Effective maintenance control has a significant effect on on-time performance, safety, legality and many other parts of operational performance. To this end, MCC Personnel must be well trained in their fields of activities so that they will contribute to the required effectiveness of the operation. Many organisations report that problems are encountered during MCC operations since MCC personnel do not handle effectively the operational demands. This is apparent especially under challenging situations such as excessive workload or difficult troubleshooting. This has an adverse effect not only to the quality of work but also to the safety and efficiency of maintenance operations. This training course aims to improve the effectiveness and the efficiency of the Maintenance Control Centre.
Objectives
The training will assist the participants to:
Stay on top of the issues
• Ensure the other side understands and does what they ask for.
• Communicate efficiently "a quick and dirty way" of risk assessment in a few minutes.
• Troubleshoot effectively and efficiently (successfully and in a fast way).
• Think beyond: "what if my plan does not work?" Apply proactive approach methods.
Main Topics
MCC functioning within the wider organization.
• Effective communication skills:
• Verbal (hearing/listening/speaking/understanding)
• Coding — decoding
• Ensuring that others understand us
• Attention & perception
• Written: give the message, be clear and concise
• Shift handover: be clear, complete and accurate
• Dissemination of information
• Cultural differences, technology limitations (e.g. e-mails)
• Teamwork, responsibility, decision making, giving priorities, stressors, identifying stress. stress relief techniques.
• Basic time management techniques tools applicable for MCC
• Effective problem solving, contingency planning, "what if?"
• Effective troubleshooting. Application of a t/shooting methodology and basic principles with practical examples.

FAA FAR 145 Repair Stations

Duration 2 days
Due to the high development rate of the civil aviation sector the recent years and the fact that maintenance organizations are keen to have a United States of America - federal Aviation Administration (FAA) approval also, in order to enhance their business opportunities, a need arises for better understanding of the FAA regulatory requirements. The participants receive hand-outs of all presentations and a Regulations CD the CD's includes the CAR-145 and the corresponding Acceptable Means of Compliance (AMC, & Guidance material (GM) and also FAR-145. It is up to date regulatory information for day to day use and reference. training is a detailed legislation training (level 2).
Objectives
'The course will give to the participants an overview of FAR-145 and CAR.145, the ability to effectively implement and manage the associate knowledge and means to understand and address significant issues.
Main Topics
• Introduction to the International legislative framework
• introduction to the FAA legislative framework
• FAR•345 detailed review
• CAR-145 cross comparison with FAR145

FAA FAR 43 Training

Duration 1 day
Due to the high development rate of the civil aviation sector the recent years and the fact that maintenance organizations are keen to have a United States of America - Federal Aviation • Administration (FAA) approval. Also, in order to enhance their business opportunities, a need arises for better understanding of the FAA regulatory requirements.
The participants receive hand-outs of all presentations and a Regulations CD and the CD'S material includes the relevant FARs and related other requirements including FAR 43. It is an up to date regulatory information for day use and reference. This training is a detailed legislation training.
Objectives
•The course will give to the participants an overview of FAR-43, the ability to effectively implement and manage the associate knowledge and means to understand and address significant issues.
Main Topics
Introduction to the International legislative framework.
• Introduction to the FAA legislative framework.
FAR-42 detailed review

GCAA CAR-M & EASA Part-M

Duration 2 days
Due to the high development rate of the civil aviation sector the recent years in the UAE and the fact that many operators are keen to have a European Union's approval also in order to enhance the, business opportunities, a need arises for better understanding of the European Union's regulatory requirements. On the other hand, the direct comparison between the European Union's requirements and the UAE requirements {CAR, enhances the quality of this course for the benefit of the participants. The participants will receive hand-outs of all presentations and a Regulations CD the CD's material includes the Part-M and the corresponding Acceptable means of Compliance (AMC) & Guidance material (GM) and also CAR-M and associated AMCs. It is an up-to-date regulatory information for day to day use and reference. The training cover the syllabus for regulation training at level 2 (detailed training).
Objectives
The course will give to the participants an overview M Part-M and CAR-M, the ability to effectively implement and manage the associate knowledge and means to understand and address significant issues.
Main Topics • Introduction to the International legislative framework. • introduction to the European legislative framework. • European Aviation Safety Agency's (EASA) role in the European Union MU). • Airworthiness and Continued Airworthiness concepts. • Introduction and interrelation of the different PARTS of EU1321/2014 • Part-M vs. CAR-M detailed review. • Safety Management Systems (SMS) for CAR
Who should attend?
Professionals coming from: EU and/or UAE Operators, Airlines, Continuing Airworthiness Management Organizations (CAM0s), Part-M SOP., Maintenance Organizations, National Aviation Authorities. Also for individuals having the role of Accountable manager (Part-M or Part-M Subpart, Organizations), Airworthiness Review Staff, Quality Manage, Senior Manager or any other similar role In an organization operating under PART/CAR-. requirements. This course may be of benefit also for legal representatives who need to have a basic understanding of the associated regulations, as well as, to serve as a refresher course to all concerned individuals working in a CAR/PART-M organization.

GCAA CAR-M & EASA Part-145

Duration 2 days
Due to the high development rate of the civil aviation sector the recent years in the UAE and the fact that many organizations are keen to have a European Union's approval also in order to enhance their business opportunities, a need arises for better understanding of the European Union's regulatory requirements. On the other hand, the direct comparison between the European Union's requirements and the UAE requirements (CARS) enhances the quality of this course for the benefit of the participants. The participants will receive hand-outs of all presentations and a Regulations CD the CD, material includes the Part-145 and the corresponding Acceptable means ofCompliance'AMC) 8, Guidance material (GM) and also CAR-145 and associated AMCs. It is an up-to-date regulatory information for day to day use and reference. The training cover the EASA syllabus for regulation training at level 2 (detail.
Objectives
The course will give to the participants an overview of Part-145 and CAR-145, the ability to effectively implement and manage the associate knowledge and means to understand and address significant issues.
Main Topics
• Introduction to the International legislative framework. • Introduction to the European legislative framework. ,oropean Aviation safety Agency's (EASA) role in the European Union (EU). • Airworthiness and Continued Airworthiness concepts. • Introduction and Interrelation of the different PARTS of EU132112014. • Part-145 vs CAR-145 detailed review. • Safety Management Systems (SMS) for CAR 145
Who should attend?
Professionals coming from: EU and/or UAE Airlines having also maintenance organizations, Part-145 Maintenance Organizations, National Aviation Authorities. Also for individuals having the role of Accountable manager, Quality Manager, Senior Manager or any other similar role in an organization operating under PART/CAR-145 requirements. This course may be M benefit also for legal representatives who need to have a basic understanding of the associated regulations, as well as, to serve as a refresher Course to all concerned individuals working in a CAR/PART-145 organization.

Aircraft Fuel Tank Entry

Duration 1 Day
The training aims to minimise: • Any adverse effect on personnel health and safety • Any aircraft, facility or equipment damage 011 the ground • Any adverse effect on aircraft operation during flight resulting from work associated with aircraft fuel tank entry,
Objectives
The training will assist the participants to: • Find, interpret and use relevant information • Apply the company procedures • Apply the aircraft and equipment manufacturer's procedures • Apply the national or other occupational health and safety laws and procedures • Apply best practice • Apply a basic risk management approach • Cooperate with other personnel during this operation • Minimise human error
Main Topics
• Theoretical background behind fuel tank safety • Examples of accidents • Wire separation, bonding etc. legislation/requirements including GCAA, FAA and EASA on Critical Design Configuration Control Limitations ,CDCCL, • Hazard identification • Basic risk assessment • Tank Entry Preparations • Conditions Required for Tank Entry • Tank Pre-entry Checklist • Tank Entry Human Factors/Human • Safety Precautions Before Accessing the Fuel Tank • Access to Fuel Tank and the Work Areas • Preparation of the Tank • Preparation of Persons • Use of entry equipment • Air Testing • Close Access • Emergency Response plan and actions • Recording of maintenance Actions

Aircraft Military Quality Inspectors

This training course aims to achieve a common understanding of the terms used and the standards called by the maintenance requirements. Participants will receive hand-outs of all presentations and a complementary CD the CD's material will include further information relative to the course. The training is highly interactive. The trainers elaborate on the presentation's slides based on their knowledge and experience. Questions from the trainees and mutual discussions are welcomed and encouraged_ Team-based exercises and practical training will also be included in this training. The practical train, will require visits to the aircraft.
Objectives
The course will provide the Participants with Quality Control techniques. coming from Military, and Civil Aviation environment and will give them the ability to effectively implement and manage the associate knowledge and means to understand and address significant issues.
The training would assist the participants to:
• Apply effectively the terms used by a maintenance program. • Perform required inspections to the same standard. • Appreciate common types of findings expected of various locations of an aircraft • Recognise the limitations of any specified type of inspection. • Utilise the available Inspection tools and use them correctly, • Use effectively the relevant procedures and documentation
Main Topics
• Related maintenance structure, prat urns and procedures • General information abninantrult impaction worm molts • Maintenance work cards dlid other dormorn.. • Introduction to tlinan manorial legislative framework. • Introduction to the Military legislative homework

Aviation Maintenance Planing and Control

The topics range from integrating the aircraft maintenance requirements into a composite long-range forecast and plan to how these plans are deployed into intermediate and short-term plans.
Objectives
The training would assist participants to: • Understand the maintenance types and concepts Mine / base / block / Phase / routine n°, routine, importance of maintenance information systems & layover planning. • Apply concepts and techniques to estimate and forecast maintenance events and develop work packages. • Use the taught methods to analyse post production performance and determining the variance between actual costs and standard costs and to optimize the existing resources in an airline/MR0 under a given set of constraints.
Main Topics
• Conflicting objectives in aircraft maintenance
• • Different types of maintenance
• • Relevant CAR/Part 14S and CAR/Part NI requirements
• • Maintenance Planning and production control
• • MRO workflow in line - and base - maintenance
• • Non-Routine Work and Maintenance Support
• • Work package preparation and summary sheet
• • The way from the maintenance program task to job card
• • Layover planning / planning of resources
• • Production forecast
• • Control of manpower, consumables and facilities
• • Functions of a work order data base and defect recording
• • The continuous improvement process in maintenance planning
• • Maintenance Management Practices
• • Maintenance Planning & Control - Philosophy and Concepts
• • Maintenance Forecasting - Long Range
• • Maintenance Planning and Scheduling
• • Production Control Methodology
• • Maintenance Control Centre
• • Aircraft Production Management
• • Production Control - Manpower and Materials
• • Outsourcing Maintenance

Aviation Maintenance Reliability

Duration 3 Days
EASA Part M and GCAA CAR M requires an Operator to continuously assess the Effectiveness of its Maintenance Program (i.e. Reliability centered Maintenance). This requirement applies to aircraft design under the MSG-3 logic. This, normally, is done through a reliability program (as part of the Operator's Approved Maintenance Program) which is based on statistical process control methods and techniques, but also requires wider organization processes 8, involvement of various departments. In order to manage such a program an organisation (CAMO) requires developing the necessary knowledge covered by this training program.
Objectives
The course will assist the participants to understand and where applicable use/apply: • The relevant Regulatory Requirements • Maintenance Philosophies • Principles of Reliability Control • Various Types of Reliability • Dealing with Trends and Alerts • Decide for suitable and adequate Corrective Action
Main Topics
• Definitions• Principles • Regulatory Requirements • Useful Sources of Information • Reliability Control Fundamentals • MSG-2 • M5G-3 • Reliability Control Systems • Types of Reliability • Statistical Reliability • Historical Reliability • Event-Oriented Reliability • Dealing with Alerts and/or Trends • Corrective Actions • Exercises

Introduction to the Airline Industry

Start with the essentials to launch a career in the airline industry. Learn about the history of airline organizations, and the various operational and business functions that make up an airline.
Course format
This distance learning course is available in Printed or eTextbook format.
▪ This course requires approximately 40 - 45 hours of study.
▪ Student performance will be based on an examination. Please refer to the Exam Information below for more details
▪ This course is part of the Diploma in Aviation Studies
What you will learn
Upon completing this course you will have the skills to:
▪ Know the history, current scale and scope of the airline industry
▪ Find out about the multiple operational and business functions of airlines
▪ Describe the duties and responsibilities of key airline personnel
Key topics
▪ Airline Organizational Structure and Personnel
▪ Airline Business Model
▪ Airline Fleet
▪ Airline Manufacturers and Vendors
▪ Government and industry agencies

Who should attend
This course is recommended for:
▪ Entry-level airline industry staff
▪ Newcomers to the airline industry
Certificate awarded
An VCATI Certificate is awarded to participants successfully passing the final exam.

Introduction to Dangerous Goods Regulation
This course is aimed at providing a work based awareness and subsequent training for flight and cabin crew when considering the management of dangerous goods. It will cover the general principles on the transport of dangerous goods by air and how they are applied, so that an overview of the subject is presented and a working knowledge gained.
The course will cover the following subjects:
o Basis for the legislation
o Limitations (in summary)
o Aircraft passengers baggage, cargo
o Aircraft equipment:
▪ - Airworthiness items, operating items
▪ - Passengers baggage
▪ - Cargo (in summary)
▪ - Definition of dangerous goods
▪ - Classes of dangerous goods (in summary)
▪ - Types of hazard, subsidiary risks
▪ - Packing groups (degree of danger), compatibility letter for explosives
▪ - General packing requirements
▪ - Packing instruction (example)
▪ - Package markings
▪ - Labelling of packages
▪ - Dangerous goods transport document / shippers declaration
o Loading restrictions:
▪ - Provision of information to flight crew ( NOTOC / NOTAC )
▪ - Information in emergencies (by pilot-in-command)
o Emergency response Information:
▪ - Carriage of ICAO document, or similar, for emergency response guidance
▪ - Drill codes in ICAO document for emergency response
▪ - Reporting of dangerous goods accidents and incidents
▪ -Emergency procedures (summary of main general considerations)

o - This course is considered vital for cockpit crew and cabin crew. All staff must be working in the mentioned position enabling them to participate in the course. Literacy in english language is a must.
Determining Aircraft Ground Times

This course focuses on how to set an aircraft minimum ground time along with its advantages and disadvantages. Aircraft ground times are established with the involvement of different departments of an airline / airport / ground handlers that will be described in the course. It will help full service carriers to reduce costs and low cost carriers to minimise their ground times further; resulting in the reduction of operational costs.
The course will cover the following subjects:
o Aircraft ground times
o Involvement of planning and scheduling department
o Airport services
o Dispatch
o Schedule Transit / Turnaround Ground Times
o Minimum Transit / Turnaround Ground Times
o Aircraft time line
o The Critical Path
o Coordination and cooperation of various departments
o On time performance
o Availability of resources
o Technical capabilities
o Facility capability
o Type of load
o Time personnel need to perform a task
o Working conditions
o Maintenance requirements
o Catering requirements
o Cleaning requirements
o Fleet utilization
o Airport ATC slots
o Quality of services
o This is a course that is both for frontline staff as well as senior management. Accounts departments of airlines and handling agents can benefit from this course by having the knowledge of what goes on at the airport during the handling process as well as what equipment are used. The requirement of a high school diploma is a must along with an understanding of the English language.
o This course has a duration of 3 days.
o
Customer Services
This course is designed to effectively train personnel to the importance of a customer centric organization and the importance of losing a customer. It highlights the cost of losing a customer along with its disadvantages. It helps you with the importance of communication and how to deal with an upset customer or complaint. Its main focus is to differentiate between quantity and quality of service provided.The course will cover the following subjects:
• Customer centric organization
• The high cost of losing a customer
• Customer service and customer satisfaction
• What is a Customer?
• The Last Meter
• What drives customers away
• EPS formula
• What is Customer Service?
• Communication Process
• A better standard of customer service
• Communication skills
• Quality customer service
• Telephone behavior
• Dealing with complaints
• Customer service improvisationThis course is considered vital for all frontline staff in direct contact with customers from all over the Aviation industry. This would also include immigration officers, all airport help desks, airport services such as hotel reservations/airport rent-a-cars, customs officers and airport security personnel.
• This course has a duration of 1 week.

AVSEC Ground Operations

This course is designed with collaboration and practices of ICAO aviation security program. All security conventions and Annex 17 is thoroughly discussed along with new regulations and high security measures in place after September 11. This course states the requirements required of member states enabling the safe transport of passengers, crew and baggage as well as property.
The course will cover the following subjects:
• - Aircraft security
• - Standard searching
• - Controlling access to aircraft
• - Security of aircraft not in use
• - General security
• - Security of aircrew, passengers and baggage
• - Security of hold baggage
• - Fire arms and ammunition
• - Searching of people and hand baggage
• - List of prohibited articles
• - Explosive ordnance device
• - Improvised explosive device
• This course is considered vital for all personnel working with aviation security. Participants must be working in an airline / airport security / handling agent or civil aviation authority
• This course has a duration of 3 days

Airside/Ramp Safety Management

Aircraft Fuelling (Fire Prevention and Safety Measures)
This course is designed to effectively train personnel to advance level of aircraft fueling fire prevention and safety measures. It looks at the aerodrome authority, the aircraft operator and the fuelling organization, each having responsibilities in respect of the safety measures to be taken during fuelling operations.
The course will cover the following subjects:
• Fuelling of aircraft inside hangars
• Fuelling vehicle
• Fuelling area, fuelling zone
• Precautions prior to fuelling
• Precautions during fuelling operations
• Helicopters
• Additional precautions to be taken when passengers remain on board during fuelling operations
• Fuel spillage.
• Fuel mixtures
• Sources and dissipation of electrical energy that may develop during aircraft fuelling operations
• Fuelling system and equipment
• Maintenance of ground servicing equipment
• Aviation fuel containers
• Training

• This course is considered vital for personnel working in aerodrome authority, the aircraft operator and the fueling organization. Employment in the above mentioned is a requirement to participate in this course as well as good command over the English language.
• This course has a duration of 3 weeks.
•
Flight Dispatcher

he Flight Dispatcher course will assist the participants to gain a higher level of knowledge in airline operations, flight operations and to understand meteorological, logistical and other elements of flight planning.
o Civil air law and regulations
o Aviation indoctrination
o Aircraft mass (weight) and performance
o Navigation
o Air traffic management
o Meteorology
o Mass (weight) and balance control
o Transport of dangerous goods by air
o Flight planning
o Flight monitoring
o Security (emergencies and abnormal situations)
o Communications
o Radio
o Human Factors

Requirements
o This course is considered vital for pilots, engineering support personnel, safety program managers, field inspectors, and flight standard personnel responsible for aircraft safety and investigation.
o Good command of English is essential.
o This course has a duration of 6 months

Programme Outline
o UAE Air Law & Federal Aviation Regulations
o Meteorology
o Navigation
o Aircraft
o Communications
o Air Traffic Control
o Emergency and Abnormal Procedures
o Practical Dispatching
Entry Requirements
o 21 years old & above
o Very good command of English
o Have a good understanding of basic Mathematics and Physics
o Hold a high school graduation or higher education
o No previous experience required but prior knowledge about the course is an advantage
Course Fees
o Full Course Fees AED 25,000 Included GCAA License fee

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Flight Safety
This course provides the necessary knowledge and skills required to perform their duties and assuming their responsibilities as managers in an aircraft safety environment.
Course contains:
• - Introduction to the management and communication principles
• - Human factors in aviation safety and maintenance
• - Safety program and methodology of accident prevention
• - Risk management and hazard assessment
• - Aircraft structure
• - Aviation safety concepts
• - Safety inspection program, checklist and reports
Requirements:
• This course is considered vital for pilots, engineering support personnel, safety program managers, field inspectors, and flight standard personnel responsible for aircraft safety and investigation.
• - Good command of English is essential.
• - This course has a duration of 5 weeks.

EWIS (Electrical Wiring Interconnection Systems)
This course has been designed to address the training requirements published by EASA and FAA with regard to the changing certification and continuing airworthiness needs of EWIS on large fixed wing aircraft type certified after 1st January 1958 to carry 30 passengers or more, or a cargo payload of 7,500lbs or more.

Objectives:
The objectives of the course are:
1. To give delegates a high level overview of the EWIS requirements detailed in AMC 20-21 & 22.
This will then enable them to be able to determine their type specific training requirements.

Main topics;
The key topics of the course are:
• The history and background that brought about the regulatory changes
• What the regulatory changes are
• An overview of the new Subpart H to EASA CS 25
• An overview of the FAA equivalent regulations
• An overview of the Enhanced Zonal Analysis Procedure (EZAP)
• An overview of EASA AMC 20 leaflets: 21, 22 & 23
• Practical interpretations and/or typical examples
• An awareness of the continuing airworthiness management needs of EWIS

Who Should Attend:

This course is aimed at people involved in the above aircraft that work for:
• Large Aircraft AOC Holders
• EASA Part M Subpart G Continuing Airworthiness Management Organisations
• EASA Part 145 Maintenance Organisations

Lean Six Sigma Awareness

Course Overview:
The attendees of these courses shall acquire the skills required to conduct a Lean Six Sigma process improvement projects with the purpose of removing cost & improving performance. The course looks at how to make the very most of resources as well as how to restructure the organisation& re-engineer it’s processes & procedures.
The attendees shall leave with a certificate on completion for the relevant course and will be capable of applying Lean Six Sigma within their organisation.
Objectives:

Lean Six Sigma uses principles & strategies that assist with a company identifying improvement areas for becoming more efficient, more effective, leaner & closer to profitability, then uses strategies & techniques to enable & apply those improvements. This courses will help the attendee understand some of the principles, basic and advanced techniques used for such a project, further training can take the attendee to a Black Belt understanding.

Main topics;
1. Lean Six Sigma Master Class: 0.5 day
2. Lean Six Sigma White Belt (LSSWB): 1 day
3. Lean Six Sigma Yellow Belt (LSSYB): 2 days
4. Lean Six Sigma Green Belt (LSSGB): 5 days

Material Management and Logistics

Duration
2 days
Content
Training includes:
• The review of main supplier; the analysis of aviation materials and spareparts;
• Documentation;
• The detailed description of the purchase (repair);
• Systematization and order in the market of aviation materials/spare parts;
• Practical training.
Objectives
To provide students with the knowledge and skills required to deal with management problems in the aviation-related industries through exploring the inter-dependence between air-transport and logistics operations.

Maintenance Upgrade Training

Duration 40 days
Promotions are the most important element in the military ranks. It constitutes continuation and improvernent of the military status.
A person canbime during his/hers military carrier. Therefore, this course has been designed to improve the knowledge and skills of any military personnel that has been selected/proposed for promotion.
Objectives: Participants will • Improve their abilities in quality, safety and personnel management. • Make appropriate decision to safety • Identify regulation and best practices relevant to human resources • Extended knowledge of maintenance implementation
Main topics Management Principles Evaluation and Control of applicable and current Maintenance Data Certification of Maintenance Planning, Observation of Application, and Control of Maintenance Tasks and Activities. Development a. Control of: • Mass and Balance • Maintenance Programs • Repairs and Modifications • Maintenance Programs Effectiveness • Reliability Programs • Minimurn Equipment List • Organizations Manuals • Maintenance Contracts Human Factors Legislation Quality Management Safety Management System Performance of Aviation Proficiency Airside Safety