The airline industry has revolutionized the way people travel. The industry has shrunk the world into few hours distance. What railways did for nations, airways did for the world. Technological advancements are transforming the airline industry for a better future.
Airlines and airports around the globe are tapping in emerging technologies to utilize them to improve the customer experience and operational efficiency. Let’s have a look at a few emerging technologies which is transforming this tech-savvy industry.
- Blockchain Technology:
Blockchain technology is used in a wide variety of applications in the financial industry and other industries. Airlines can use blockchain technology to improve operations and security systems. Various airlines including Lufthansa and Air New Zealand are exploring ways to implement blockchain technology for baggage, retail, customer loyalty programs etc. Blockchain has the potential to become the heart of the air transport industry.
- Virtual Reality:
Virtual reality or augmented reality has a strong potential in the airport transport sector. It has a wide variety of uses like airport wayfinding, remote airport operational control centers, and immersive in-flight entertainment.
- Artificial Intelligence:
Airlines have woken up quite late when it comes to using the benefits of AI. From chatbots to voice-based tools and pilots cockpit assistance, AI is being used in various ways currently. And airlines are investing heavily in utilizing AI for better customer experience. For example, translation technologies, baggage screening, better auto-pilot systems etc.
- Beacons Technology:
Beacons can be used to make easy navigation solutions for travellers across terminals. It can also help airports and vendors at the premises to send passengers relevant information.
Robotics assistance is already being used for customer management, baggage handling, car parking but it is still in the testing phase. Though it is a little far-fetched dream of robots managing airports. However, robotics is future which we can’t ignore.
Biometrics can help create a seamless and secure air travel process. Delta airlines already have self-service biometric-enabled baggage drop.
The digitization of the airlines industry though makes things easier and efficient it also invites several security threats. Improving cybersecurity should be on top of the list for the industry.
These technologies have already in testing or implementation phases. The above technologies have the potential to transform the industry and accelerate the growth path.